Done-For-You Customer Interviews

Let us talk with your customers, and uncover the missing insights you need to grow 2-3x faster.

We uncover the real reasons behind:

What triggered them to look for you

What outcomes do they want in using your product

Why did they chose you, over your competition

What almost stopped them from buying from you

We work with people like you and are trusted by organizations like these.

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You're focused on growth, but something's not working.

You're not growing fast enough, despite trying everything in the growth playbook.

When you're not 100% clear on your customers buying triggers, it weakens your marketing and stalls your growth. You waste time and all the trial error costs you $$$.

The insights you need come from your best customers.

It's time to stop guessing and invest in customer research. After all, who else can tell you why they bought?

But you don't know how to ask the right questions. And even if you did, you will get a different answer than us.

Can you rely on your customers to tell you the truth? Do you feel comfortable pressing in to get past their first answer? If you want the real insights, we have to do this for you. As a neutral 3rd party we can ask more, and go deeper than you ever can.

Everything falls into place when you understand why your favorite customers buy.

In fact a recent study showed that companies who invest in ongoing customer research grow 2-3X faster. But turns out only 3 out of 10 teams are doing it regularly. Do you want to grow faster?

Your Customers Have the Answers

Done-For-You Customer Interviews

We'll schedule phone interviews with 7 of your customers and figure out what triggered them to buy, and what almost stopped them from choosing you.

Here's what you get:
  • 1 Baseline Internal Interview
    You need to compare how you think about your product to how your customers see it. In the baseline interview we'll ask you the same questions to contrast against how your customers think.

  • 7 Customer Interviews
    We will figure out what triggered them to buy, and what almost stopped them from choosing you. We also interview YOU, to showcase the difference in how you think vs your customers.

  • Full Call Transcripts & Audio Recording
    All calls will be transcribed by a real person via Rev.com. So you can use customers exact language in your marketing.

  • Insights Report
    We will organize, analyze and prioritize insights from online customer discovery and customer interviews.

  • Tactical Execution Plan
    We'll show you how to put the newly learned insights to work.

Price: $5,000 $3,500

Delivered in 30-days

Let's Get Started with a Call

Everyone thinks they know their customers.

We uncover your false assumptions so you can grow faster
Are you hungry to grow faster than your competition?

They helped us identify a missing sales narrative in our website, marketing and sales process.

Joe Belish
COO at Delegate Solutions

We increased our trial signup conversion rate, once we understood the buying behaviors of a key segment.

Becky Simon
Demand Gen Manager at SmartSheet

Just a few companies we’ve interviewed buyers from

Ikea
Walmart
Rich Context
Xenial

Let's Get Started - Book a 30-min Call

Here's how we do it

Our process is hands-free for you, convenient for your customers.

We've interviewed busy buyers at companies like Ikea, Walmart, and Hartland Commerce, we know exactly how to make your clients feel comfortable and get the missing insights you need.

01. Research Strategy

First, we have an onboarding session to fully understand your business. Together, we’ll figure out who we should talk to and what question areas to focus on. We'll also interview you, so we have a baseline comparison.

02. Customer Interviews

After you make an intro, we’ll schedule the phone calls and conduct the interviews at convenient times for your customers. All interviews will be recorded and you'll get the audio file and a full written transcript.

03. Actionable Insights

You'll get a concise research summary covering your customers, PLUS our recommendations on how to put all the new insights to action.

Let's Get Started - Book a 30-min Call

Testimonials

What our Customers Say

Not only did they handle the interviews (which I hate), they are experts at extracting customer insights. We've changed our positioning to reflect the real value we deliver. They saved me countless hours of frustration.

Eric Hinson
CEO & Founder at Explainify

Worth every penny! They ran all the interviews, which made my clients feel more at ease talking about their experience. Plus, We're now equipped with real data to build a strong foundation.

Charlene Couture
CEO at CSBT

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Stop Gambling with Growth

We can show you how

Let's Get Started - Book a 30-min Call